OSHA Compliance

For The Protection Of Workers At Retail Service Events OSHA Provides Crowd Control Guidelines

Washington: OSHA (Occupational Safety and Health Administration) has prepared a fact sheet that includes crowd control guidelines for the retailers to protect the workers at the time of major sales events.

Last year a worker died because he was trampled while a mob of shoppers rushed through the doors of a large store to take an advantage of an after Thanksgiving sales event. The store lacked the kind of crowd control measure that was recommended in OSHA’s fact sheet.

“Crowd related injuries during retail sales and promotional events have increased during recent years,” said Jordan Barab, Assistant Secretary. “Many of these incidents could possibly be prevented, and this fact sheet provides retail employers with the guidelines for avoiding injuries during the holiday shopping season.”

The fact sheet provides employers with the recommended elements for crowd control plans. The plan should include to have trained security police officers or personnel on site, setting up of rope lines or barricades for the pedestrians and crowd control well in advance from the arrival of the customer at the store, preparation of an emergency plan and address all the potential dangers, having representatives of customer service or having security personnel explain entrance and approach procedures to the public arriving.

It is also under the recommendation of OSHA to allow not more customers to enter the store when it reaches the maximum occupancy level and not locking or blocking exit doors.

Under the OSHA Act of 1970, the role of the OSHA is to promote healthy and safe working conditions for the men and women of America by setting and enforcing standards, and providing training, outreach and education.

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